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Frequently Asked Questions

1 eecom FAQ — All Your Questions Answered

Whether you're new to 1 eecom or a regular player with a specific query, this page covers everything — from registration and PKR deposits to bonus terms, cricket betting, withdrawals and responsible gaming. Use the search box or browse by category below.

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Account & Registration
Sign-up, verification, login and account management

Registering at 1 eecom takes about two minutes. Go to the Register page, enter your full name, Pakistani mobile number, email address, date of birth and create a password. Tick the Terms and Conditions box, submit the form, then confirm your email address by clicking the verification link we send. Once confirmed, make your first deposit and you're ready to play. Registration is completely free — there are no fees at any stage.

No — each player is allowed exactly one 1 eecom account. Creating multiple accounts is a breach of our Terms and Conditions, regardless of the reason. If duplicate accounts are detected, all accounts will be permanently closed and any balances or winnings forfeited. If you've accidentally created a second account, contact support immediately to have it merged or closed before it becomes an issue.

You must be at least 18 years old. This is a strict, no-exceptions requirement. 1 eecom carries out age verification as part of the KYC process. If a player is found to be under 18, their account will be immediately closed, all funds frozen, and any winnings forfeited. By registering, you confirm that you are 18 or older.

Go to the Login page and click "Forgot password?". Enter your registered mobile number or email address and we'll send you a reset link. Click the link within 30 minutes (it expires after that), set a new password, and log in. If you no longer have access to your registered email or mobile, contact support via live chat with your CNIC number and we can verify your identity manually.

Log in to your 1 eecom account and go to Account Settings. From there you can update your email address, mobile number and other contact details. Changes to sensitive details like your mobile number or email require an OTP verification to the existing contact method before the change goes through. If you're locked out of the old method entirely, contact support — identity verification via CNIC will be required to make the update.

If you want to close your account for responsible gaming reasons, use the self-exclusion tool in Account Settings → Responsible Gaming — this is the fastest, most effective route. If you simply want to close your account for another reason, contact support at support@1eecom.biz with your request. Any remaining balance will be returned to your Easypaisa or JazzCash wallet before closure. Note that closing an account forfeits any active bonus balances.
Deposits & Payments
Easypaisa, JazzCash, bank transfer and PKR payment queries

1 eecom accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT) and Visa/Mastercard debit or credit cards. All transactions are processed in PKR — there are no currency conversion fees. Easypaisa and JazzCash deposits are typically the fastest, usually crediting within seconds. Bank transfers can take a few hours depending on your bank.

The minimum deposit at 1 eecom is Rs 500. This applies to all deposit methods including Easypaisa, JazzCash, NayaPay, SadaPay and bank transfer. There is no maximum deposit limit stated on the platform — if you are depositing a very large amount and encounter an issue, contact support for assistance. Deposits below Rs 500 will not be processed.

Most Easypaisa deposits credit within a few seconds. If yours hasn't appeared after 10 minutes, first check your Easypaisa transaction history to confirm the payment was actually deducted and the reference number is present. Then contact 1 eecom support via live chat — provide your account mobile number, the transaction reference number and the time of the deposit. Our team can usually locate and manually credit a delayed deposit within a few minutes.

1 eecom does not charge any fees on deposits. The amount you deposit is the amount that appears in your playing balance. However, your mobile wallet provider (Easypaisa, JazzCash etc.) or bank may apply their own transaction fees — these are set by the payment provider and are outside 1 eecom's control. Check your wallet app's fee schedule if you want to know exactly what your provider charges.

No. 1 eecom requires that all deposits come from a payment method registered in your own name. Third-party deposits — payments made from another person's wallet or bank account — are not permitted. This is a compliance requirement, not just a preference. If a third-party payment is detected, the deposit will be reversed and the funds returned. Always use your own registered Easypaisa, JazzCash or bank account.

Log in to your 1 eecom account and go to Account Settings → Responsible Gaming. From there, you can set daily, weekly or monthly deposit limits. Limits take effect immediately. Reducing a limit applies instantly; increasing a limit requires a 24-hour waiting period before it activates — this is designed to protect you from impulsive increases. We recommend setting a deposit limit before your first session. See our Responsible Gaming page for full details.
Withdrawals
Processing times, minimum amounts and withdrawal queries

Most 1 eecom withdrawals are processed within 24 hours of the request being submitted, provided your identity verification (KYC) is already complete. Easypaisa and JazzCash withdrawals are typically the fastest — once processed by our team, the funds arrive in your wallet within minutes. Bank transfers (IBFT) may take an additional business day depending on your bank. Pending bonus wagering requirements must be completed before a withdrawal can be processed.

The minimum withdrawal at 1 eecom is Rs 1,000. Withdrawal requests below this amount will not be processed. If your available balance is between Rs 500 and Rs 999, continue playing until your balance reaches the Rs 1,000 threshold before requesting a withdrawal. There is no maximum withdrawal amount — large withdrawals may require additional verification documentation as part of standard compliance checks.

Common reasons for a delayed withdrawal include: identity verification (KYC) not yet completed on your account, an active bonus with incomplete wagering requirements, a pending security review triggered by unusual account activity, or a large withdrawal that requires additional compliance documentation. Log in to your account and check the withdrawal status. If it shows "Pending" for more than 24 hours and none of the above applies, contact support with your withdrawal reference number.

Normally, withdrawals go back to the same payment method you most recently used for deposits — same Easypaisa number, same JazzCash wallet, same bank account. This is an anti-money-laundering requirement. If the original method is no longer available (e.g., you've changed your mobile number), contact support before submitting the withdrawal. Our team can review and approve an alternative method after completing additional identity verification.

Yes. Identity verification (KYC) must be completed before your first withdrawal is processed. You'll need to submit a clear photo or scan of your CNIC (front and back) or passport. Our verification team reviews submissions and usually completes KYC within a few hours during normal operating hours. Get verified early — don't wait until you want to withdraw. Once verified, your status carries forward and you won't need to re-verify for standard withdrawals.

Yes — if your withdrawal is still showing "Pending" in your account, you can cancel it and the funds will be returned to your playing balance. Once a withdrawal has moved to "Processing" or "Approved" status, it cannot be cancelled. If you genuinely need to cancel a withdrawal that has already been approved, contact support immediately — but we cannot guarantee cancellation at that stage as the funds may already be in transit to your wallet.
Bonuses & Promotions
Welcome bonus, wagering requirements and ongoing offers

New players at 1 eecom receive a 100% deposit match bonus on their first deposit, up to Rs 50,000. The minimum qualifying deposit is Rs 500. If you deposit Rs 5,000, you receive Rs 5,000 in bonus funds — giving you Rs 10,000 to play with. The bonus is credited automatically to your bonus wallet within minutes of the deposit being confirmed. No opt-in or promo code is required for the standard welcome bonus.

The wagering requirement means you need to bet a total amount equal to 35 times your bonus before the bonus winnings can be withdrawn. For example, if you receive Rs 5,000 in bonus funds, you need to place bets totalling Rs 175,000 (5,000 × 35) before those winnings become withdrawable. Your wagering progress is tracked in real time in your account dashboard. Only bets placed with bonus funds count toward the wagering — real money bets do not contribute.

Slots, crash games and most casino games contribute 100% toward wagering requirements. Live casino games (roulette, baccarat, blackjack) and sports betting typically contribute at a lower rate — check the bonus terms for the specific offer you've claimed. Playing games that contribute at a lower rate means your wagering takes longer to complete. For fastest wagering clearance, slots are generally the best choice.

Check your bonus wallet in your account — sometimes there's a slight delay of a few minutes before the bonus is visible. If 15 minutes have passed since your deposit and the bonus still hasn't appeared, check: (a) that you deposited at least Rs 500, (b) that this is genuinely your first deposit, and (c) that you didn't opt out of bonuses during registration. If everything checks out, contact support via live chat with your deposit reference number and our team will credit it manually.

Yes — 1 eecom regularly offers reload bonuses, cashback promotions, free spins on new slot titles and cricket betting specials during major events like the PSL. All current promotions are listed on the Promotions page and are visible in your logged-in account. Some offers are opt-in and some are credited automatically — check the details on each offer for specifics. Players who have enabled marketing communications receive notifications about new promotions by email and SMS.

No. Bonus funds cannot be withdrawn before the wagering requirement is fully completed. Your real money balance can be withdrawn at any time (subject to minimum withdrawal and KYC requirements), but bonus-derived winnings are locked until wagering is complete. If you choose to forfeit a bonus — for example, to make an unrestricted withdrawal — you can do so in Account Settings. Forfeiting a bonus permanently removes the bonus balance and any wagering progress associated with it.
Games & Betting
Slots, live casino, crash games and card games

1 eecom offers 500+ games across six main categories: Slots, Live Casino (roulette, baccarat, blackjack, Andar Bahar), Card Games (Teen Patti, Poker), Crash Games (Aviator and similar titles), Sports Betting, and live cricket betting. The full library is available from your first deposit — no categories are locked behind account tiers.

Yes. All casino games at 1 eecom use certified Random Number Generator (RNG) technology provided by licensed game studios. The RNG is independently tested to ensure outcomes are statistically random and cannot be manipulated by the platform or the player. Live casino games are streamed from real studios with real dealers, adding an extra layer of transparency. Crash games like Aviator use provably fair algorithms that players can verify independently.

Yes — the 1 eecom platform is built mobile-first. The full game library, including live casino streams, loads correctly in mobile browsers on Android and iOS. No app download is required. Simply open 1eecom.biz in your phone's browser, log in, and start playing. For live casino games, a stable internet connection (4G or Wi-Fi) is recommended to avoid stream interruptions.

A crash game like Aviator starts a multiplier that rises from 1x upward. Your objective is to click "Cash Out" before the multiplier crashes — if you cash out at 2.5x on a Rs 1,000 bet, you win Rs 2,500. If the crash happens before you cash out, you lose your bet. The crash point is determined by a provably fair algorithm that neither the platform nor the player can predict or manipulate. Games typically last between a few seconds and a couple of minutes. Visit Crash Games to play.

Minimum bets vary by game and game provider. Most slot games allow bets from as low as Rs 10–50 per spin. Live casino tables generally have a minimum bet of Rs 100–500 per round, depending on the table and game type. Crash games typically allow bets from Rs 50. The minimum and maximum bet amounts are shown on each individual game screen before and during play. All bets are placed in PKR.

If a game freezes or disconnects mid-round, the bet remains valid on our servers. Refreshing your browser or re-opening the game will typically resume the round from where it left off. If the round has already resolved on our server (the outcome was determined before the disconnect), the result will be reflected in your balance and transaction history. If you believe a bet has been lost due to a technical error rather than a genuine loss, contact support with the game name, approximate time and bet amount.
Cricket Betting
PSL, T20, Test matches and live cricket wagering

Yes — the Pakistan Super League (PSL) is one of the most popular betting markets on 1 eecom. You can bet on match results, top batsman, top bowler, first wicket method, total runs, and dozens of other markets across every PSL fixture. Odds are updated in real time and in-play betting is available during live matches. Head to Sports Betting when PSL is in season and you'll find the full fixture list with pre-match and in-play markets.

Yes. The Live Cricket Score section of 1 eecom provides real-time scores, ball-by-ball updates and match statistics for ongoing international and domestic cricket fixtures. You don't even need to be logged in to check scores — it's accessible directly from the navigation menu. This makes it easy to stay up to date on the match situation while managing your live in-play bets.

1 eecom offers a wide range of cricket betting markets including: match result (win/loss/draw), toss winner, top batsman, top bowler, total match runs over/under, total wickets, first ball outcome, six hits per innings, player performance propositions, and series winner bets. In-play markets update as the match progresses. Market availability varies by match format (T20, ODI, Test) and fixture importance.

If a match is abandoned or cancelled before it officially starts, all pre-match bets are void and stakes are returned to your account. If a match starts but is abandoned mid-game due to weather or other reasons before a result can be determined under the competition's rules, bets are typically voided and stakes returned — unless a result has already been settled based on the available overs played. Specific rules are detailed in our Terms and Conditions.

Yes — in-play (live) betting is available on most major cricket fixtures at 1 eecom. Odds update dynamically as the match progresses. You can bet on the next wicket, current over runs, session totals and match result as play unfolds. In-play betting windows open and close quickly — especially around deliveries and wickets — so act on odds you like promptly. Use the Live Cricket Score feature alongside your betting to stay informed.

Yes — 1 eecom runs cricket-specific promotions around major events, particularly PSL, Pakistan home series and major ICC tournaments. These include enhanced odds offers, cashback on cricket losing bets, and bet builder specials. All active cricket betting promotions are listed on the Promotions page. Enable marketing communications in your account settings to receive notifications about new cricket promotions as they launch.
Security & Verification
KYC, two-factor authentication and account safety

For standard KYC verification at 1 eecom, you need to submit a clear photo or scan of your CNIC (Computerised National Identity Card) — both front and back. Alternatively, a valid Pakistani passport is accepted. The document must be current (not expired) and the details must match the information on your 1 eecom account. Blurry, cropped or edited images will be rejected. Most verifications are completed within a few hours of submission.

Log in to your 1 eecom account, go to Account Settings → Security, and toggle on Two-Factor Authentication. You'll be asked to confirm your registered mobile number and will receive a test OTP to verify it works. Once enabled, every login requires both your password and a one-time code sent to your mobile. We strongly recommend enabling 2FA — it's the most effective protection against unauthorised account access.

Contact 1 eecom support via live chat immediately. Tell the agent you've received an unauthorised login notification and provide your registered mobile number. Our team will check the login log, identify the device and IP address used, and temporarily lock your account while investigating. In parallel, if you can still access your account, change your password immediately and enable 2FA. Never ignore unexplained login notifications — act on them right away.

Yes. All data transmitted to and from 1 eecom is encrypted via SSL/TLS. Passwords are stored as one-way hashes — even our own team cannot read your actual password. Your personal and financial data is stored in line with industry security standards and is not shared with third parties except as required for payment processing and legal compliance. For full details, read our Privacy Policy.

No — never. 1 eecom support agents will never ask for your account password, whether by live chat, email, phone or any other channel. If anyone contacts you claiming to be from 1 eecom and asks for your password, it is a scam or phishing attempt. Do not provide it. Report the contact to support@1eecom.biz with as many details as possible. The only legitimate way to change your password is through your own Account Settings or the password reset process on the Login page.

Log in to your 1 eecom account on a trusted device, go to Account Settings → Security, and select "Log out all other devices" or "End all active sessions". This immediately revokes session tokens for every other device currently logged in to your account. Do this if you suspect your account has been accessed from a device you don't recognise, or if you previously logged in on a shared device and forgot to log out manually.
Responsible Gaming
Self-exclusion, deposit limits and player protection tools

1 eecom provides a full suite of responsible gaming tools: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check reminders (pop-ups at set intervals showing your time and net position), cooling-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). All tools are in Account Settings → Responsible Gaming, activate immediately, and require no justification to use. Full details at Responsible Gaming.

Log in → Account Settings → Responsible Gaming → Self-Exclusion. Choose your duration (6 months, 1 year, 3 years or permanent), read the confirmation and click confirm. Your account is locked immediately. Self-exclusion cannot be reversed during the chosen period under any circumstances. Your remaining balance will be returned to your Easypaisa or JazzCash wallet within 48 hours. If you cannot log in, email support@1eecom.biz with subject "Urgent Self-Exclusion Request".

Yes. Reducing a deposit limit at 1 eecom takes effect immediately — the moment you save the change, the lower limit applies. This is intentional. Increasing a limit, however, requires a 24-hour waiting period before it activates. This asymmetry is designed to protect you: it's easy to lower your limit when you want more control, but harder to undo in a moment of impulsiveness. Visit Responsible Gaming to manage your limits.

Email support@1eecom.biz with your concern. Due to data privacy laws, we cannot disclose account details to third parties without consent. However, the most effective step is to encourage the person you're concerned about to contact 1 eecom support themselves or to use the self-exclusion tool in their own account settings. If they are willing to act but need help doing so, our responsible gaming team is available via live chat 24/7 and can guide them through the process.

A cooling-off period (24 hours, 7 days or 30 days) is a temporary, planned break from 1 eecom. Your account is locked for the duration — no logins, deposits or bets. When the period expires, your account automatically becomes accessible again. Self-exclusion is longer-term and more serious: minimum 6 months, and it cannot be reversed for any reason during that period. Cooling-off is for players who want a structured short break; self-exclusion is for players who recognise that gambling has become a problem and need a genuine barrier.

Yes — in specific circumstances. 1 eecom's responsible gaming monitoring system flags certain behaviour patterns for human review: rapidly escalating deposits, extended unbroken sessions, repeated large losses. When a flag occurs, a real person from our team will reach out via email or live chat for a welfare check. This is not a judgement — it's a check-in. You can decline the conversation, but the responsible gaming tools remain available to you regardless of whether you respond.
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About This FAQ

How to Get the Most Out of 1 eecom Support

This FAQ page covers the questions we hear most often from Pakistani players across all categories — from the very first step of creating an account right through to advanced topics like wagering requirements, cricket in-play betting and self-exclusion. We've written it in plain English, without jargon, because we know that terms like "provably fair" and "KYC" can be confusing the first time you come across them.

If your question isn't answered here, the fastest route to a resolution is always our live chat support — available around the clock, seven days a week. The average response time is under three minutes. Open a chat, describe your issue clearly and a real agent will help you. Common things to have ready before starting a chat: your registered mobile number, the approximate time of any transaction you're asking about, and any reference numbers you can find in your account history.

For non-urgent questions, you can also email support@1eecom.biz. Responses are typically sent within a few hours. For sensitive matters — account security incidents, self-exclusion requests, large withdrawal disputes — always use live chat for a faster, tracked response rather than email.

This FAQ is updated regularly. As 1 eecom adds new features, payment methods, game categories and promotions, the answers on this page are reviewed and updated accordingly. If you notice information here that seems outdated, please let the support team know via live chat and we'll review it promptly.

Six Reasons to Choose 1 eecom

Still deciding? Here's what makes 1 eecom the right choice for Pakistani players looking for a reliable, PKR-based gaming platform.

Full PKR Platform

Every transaction at 1 eecom — deposits, bets, winnings, withdrawals — is in Pakistani Rupees. No currency conversions, no hidden exchange fees. Easypaisa and JazzCash deposits take seconds.

Cricket Betting Specialists

PSL, international T20, ODI and Test matches — pre-match and in-play with real-time odds, dozens of markets per fixture and live score tracking built right into the platform.

Welcome Bonus Up To Rs 50,000

New players receive a 100% match on their first deposit, up to Rs 50,000. Credited automatically, no code required. Reload bonuses and cashback offers keep the value coming for returning players too.

24/7 Pakistani Support

Our support team is available around the clock via live chat and email. Average response time under three minutes. Whether it's a deposit question or an urgent security matter, a real person responds fast.

Mobile-First — No App Needed

The full 1 eecom platform works in your mobile browser. Android or iOS, no download required. Deposit via Easypaisa in seconds, play 500+ games, watch live scores and cash out — all from your phone.

Responsible Gaming Tools Built In

Every 1 eecom account comes with deposit limits, loss limits, session timers, reality checks, cooling-off and self-exclusion — available instantly in your account settings, no phone calls required.

Get Help

Still Have a Question? Contact 1 eecom Support

If this FAQ hasn't answered your question, our support team is ready to help across three channels — pick whichever suits you best.

Live Chat

The fastest route. Average response under 3 minutes. Available 24/7 — click the chat icon in the bottom-right corner of any page.

Start Chat
Email Support

For detailed queries or non-urgent matters. Email support@1eecom.biz — responses typically within a few hours.

support@1eecom.biz
Account Portal

Log in to manage your account, check transaction history, set limits and submit documents — all in one place.

Go to My Account
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